DRˣ: Distribution Reliability Excellence
DRˣ for Enhanced Customer Experience
The Data You Need to Make an Impact
Common Challenges
- Valuable reliability data resources are inaccessible and siloed
- Reliability data can be utilized for so much more than reporting and compliance from a Customer Experience perspective
- Customer perception differs from fact (actual reliability)
- Customers are unaware of company initiatives and work to improve their reliability
- Lack of customer touchpoints
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